Bird Feeders FAQ

What bird feeder should I use to attract robins?
I would recommend our bowl feeders.
How long will it take for my order to ship?
We know you are excited about the product you just ordered and want to see it as soon as possible. At we strive to fill and ship your order the same day you place it, especially if your order is placed before 3:00 PM CST. Normally products ship within 24 – 72 hours. Please note that this lead time may vary during the holiday shipping season.
Can I track my order status?
Yes, you can track the shipment as soon as it has left our warehouse. Once your order has been packed and the shipping label has been created, we will input that information into the website. At that point we will send you an email confirming the order has shipped as well as the tracking information. (Please note: You may receive this email before the package(s) have left our warehouse, the tracking numbers will not work until the package(s) have been picked up and scanned by the carrier.) You can also find the tracking information for your shipment through your account on the website.
Can I order over the phone?
It is to your benefit to place your order through the website, as these orders are the first to be processed (picked and shipped). Placing your order through the website also allows for better tracking of your shipments as well as the ability to look up past orders. However, if you are having trouble placing your order or have questions, we’d be delighted to talk with you at 855.724.5305, Monday through Friday 8 – 5 CST.
Can I have my order delivered on the weekend?
If the carrier chosen offers Saturday delivery (based on your shipping location and time frame) we can use that as the shipping option. Please Note: There is an additional charge for UPS to delivery on Saturdays. UPS does not offer Sunday delivery.
What about returns?
See our “Return Policy” under the Help Center.